Software Designs Can Cause Trouble for Users

The corporate world is all about making money - particularly when it comes to software.  The companies may set out to “make your life easier” with one application or another, but once they reel you in then they charge you for every conceivable notion or else just make life more difficult.

It wasn’t a security issue that got me - although I’m sure as I advance in my computer literacy that will be come an issue.  I’m stuck on dial up and most software companies don’t conceive of this possibility.  I took my time, researched the software, and brought the best choice home.  Imagine my shock and dismay when the CD that was in the box only gave me a connection to an online download of the actual program - not going to happen with dial up. 

The inconsiderate software company got me.  Most places won’t let you return software once it is opened.  Fortunately, I had spent over an hour discussing my situation with the folks at the store and they accepted the return.  Others may not have been as lucky.

Companies have to be concerned with the bottom line, but they also have to consider their customers.  If they make life more difficult and costly while attempting to make life easier, we won’t be back.